Return and refund policy
Last updated: 01/01/2026
Your satisfaction is important to us. If there is an issue with your order, we will work with you to resolve it.
Eligible Returns
Returns may be requested within 30 days of delivery if:
- The item arrives damaged, or
- You receive the wrong item
Returns for change of mind are not accepted.
This does not affect any mandatory consumer rights that may apply under applicable consumer protection laws.
How to Request a Return
To request a return, please contact support@skyco.online with:
- Your order number
- Clear photos or videos showing the issue
Once approved, return instructions will be provided.
Return Shipping
For approved returns due to damage or incorrect items, we cover return shipping costs.
Refunds and Replacements
After the returned item is received and inspected, you may choose:
- A full refund, or
- A replacement item
Refunds are issued to the original payment method within 5 to 10 business days after approval.
Lost or Missing Orders
If your order has not arrived within 30 days of shipment, please contact us. We will investigate and offer a refund or replacement where appropriate.
